Response & Support
Median first reply: <15 minutes (24/7). If we miss our SLA, we credit your account automatically.
Uptime
Commitment: 99.9% monthly. Historical: last 90 days published on our status page.
Migrations
Free, concierge, and zero-downtime. Staged cutover with instant rollback. No data loss.
Backups & Restore
Daily offsite with 30-day retention. 1-click restore.
Security
Auto SSL, WAF, proactive patching. We publish our maintenance cadence monthly.
Contact
Open a ticket in the client portal for priority routing.