We’re Here to Help
Need to contact support team or have questions? Our support team is here to assist you. We offer multiple support channels to ensure you get answers quickly and efficiently.
Need help with your hosting or have questions? Our support team is here to assist you. We offer multiple support channels to ensure you get answers quickly and efficiently.
Support Channels
- Live Chat: For immediate assistance, click the live chat icon in the bottom-right corner of our website. Our chat agents are available 24/7 to help with billing questions, account setups, and technical issues.
- Support Tickets: Submit a ticket through your client portal by navigating to Support > Open Ticket. Tickets are great for non‑urgent issues such as bug reports, feature requests, or migration requests. You can monitor ticket status and responses from within the portal.
- Phone Support: Prefer speaking to someone? Call us at (855) 555‑1234. Phone support is available Monday through Friday from 8 a.m. to 8 p.m. CT for sales and billing questions.
- Community Forum: Join our community forum to connect with other users, share tips, and find answers to common questions. You can access the forum by clicking “Community” in your control panel.
Response Times
We aim to respond as quickly as possible. Live chat responses are typically immediate. Support tickets receive a first reply within one business hour for urgent issues and within four hours for general inquiries. Phone wait times average under five minutes.
Support Hours
We provide 24/7/365 support via live chat and tickets. Our phone lines are staffed Monday through Friday, 8 a.m.–8 p.m. CT. During holidays, we operate with limited phone staff, but chat and tickets remain available.
For emergencies or server outages, please open a critical ticket via your portal so our on‑call technicians can prioritize your case. We’re committed to keeping your websites online and running smoothly.